PENGARUH SERVICE CLIMATE TERDAHAP EMPLOYEE PERCEPTION OF CUSTOMER SATISFACTION DENGAN EMPLOYEE COMMITMENT SEBAGAI VARIABL MEDIATOR PADA KARYAWAN CUSTOMER SERVICE RELATION (CSR) PLAZA TELKOM SURABAYA
Penelitian ini bertujuan untuk mengetahui apakah terdapat pengaruh antara service climate terhadap employee perception of customer satisfaction melalui employee commitment sebagai variabel mediator Pada Karyawan Customer Service Relation (CSR) Plaza Telkom Surabaya. Definisi service climate dalam...
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| Main Author: | |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Language: | English English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://repository.unair.ac.id/70039/1/abstrak.pdf http://repository.unair.ac.id/70039/2/full%20text.pdf http://repository.unair.ac.id/70039/ |
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| Institution: | Universitas Airlangga |
| Language: | English English |