The Needs Of English Language Skills Among Hotel Staffs In Bekizaar Hotel Surabaya To Intensify The Service Quality

• Main Author: Yolanda Herdina Jasmine
• Format: Theses and Dissertations NonPeerReviewed
• Language: English; English; English; English
• Published: 2019
• Subjects: P Language and Literature
• Online Access: http://repository.unair.ac.id/88851/1/ABSTRAK%20FV.DBE.06-19%20JAS%20N.pdf; http://repository.unair.ac.id/88851/2/DAFTAR%20ISI%20FV.DBE.06-19%20JAS%20N.pdf; http://repository.unair.ac.id/88851/3/DAFTAR%20PUSTAKA%20FV.DBE.06-19%20JAS%20N.pdf; http://repository.unair.ac.id/88851/4/FULL%20TEXT%20FV.DBE.06-19%20JAS%20N.pdf; http://repository.unair.ac.id/88851/; http://lib.unair.ac.id
• Institution: Universitas Airlangga

There were several main steps that could be concluded from this final report . First, the interview was conducted to find out the ability of the staffs in English, because I needed to measure their point of view to get the information about staffs’ perceptions of the importance of English language i...