Measuring Service Quality in Hotel Industry
Nowadays, hoteliers, which mostly are customer-focused, do not simply rely on their strategies to meet their customers' expectation but also to make their visit become memorable. The hotel industry needs to be a customer-centered which is to fulfill their customers� needs. Customers have a mo...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/120142/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=60162 |
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| Institution: | Universitas Gadjah Mada |