EVALUASI PENCAPAIAN KINERIA BERBASIS BALANCED SCORECARD PADA SEKTOR PUBLIK Studi Kasus pada Kantor Pelayanan Pajak Madya Pekanbaru

• Main Authors: , Harri Hardy, , Dr. Hardo Basuki, M.Soc.Sc., CSA.
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2013
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/120408/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=60439
• Institution: Universitas Gadjah Mada

This study aimed to evaluate performance achieved in Medium Taxpayer Office (KPP Madya) of Pekanbaru. Evaluation is done using concept of balanced scorecard. As a vertical unit of Directorate General of Taxes (DGT), KPP Madya Pekanbaru has applied concept of balanced scorecard as a tool to measure t...