PENTINGNYA PELAYANAN TOUR LEADER DALAM KEGIATAN OPERASIONAL DI BIRO PERJALANAN WISATA �HERY TOUR�
In doing tourist trips, one among components needed services and tourist facilities are Tour Leader. Various components in question must constitute a unity that should not be there that weakens one of them, because it would lead to the weakening of the implementation of onward travel arrangements. E...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/121353/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=61438 |
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| Institution: | Universitas Gadjah Mada |
| Summary: | In doing tourist trips, one among components needed services and tourist facilities are
Tour Leader. Various components in question must constitute a unity that should not be
there that weakens one of them, because it would lead to the weakening of the
implementation of onward travel arrangements. Especially the presence Tour Leader, he
was involved in the tour to make the tourists feel satisfied with what they have paid for.
One of them will gratify accommodation, transport and also include Tour Leader in
service operations. In performing its duties the Tour Leader must be equipped with skills
and personality that can support jobs and responsibilities as a Tour Leader. Not only was
the lead traveler needs to serve as the basis for ethics or guidelines that must be adhered
to in the charge.
Final Project is about how important the influence of a Tour Leader service in
assisting travelers when traveling. With the aim to measure the importance of these
services in achieving the satisfaction of tourists and travelers know the extent of knowing
the meaning of Tour Leader and its role. The research was conducted at the Bureau of
Hery Tour and travel using the observation method of data collection, interviews,
questionnaire administration, along with the literature data analysis.
Tour Leader is not just accompany travelers should also be able to serve the
needs of travelers there. Service is not just serve in during the tour, but the service here
means that the Tour Leader must be able to adapt and be professional in order to create
satisfied travelers have what they paid and got the memories after the tour program
finishes. For travelers it is satisfied that the presence Tour Leader, Hery Tour tourist
Travel agency always educate Tour leader, in order to compete and competent. Not only
was the system and the work ethic of the Tour Leader is also noted for supporting tourist
satisfaction is influenced by the ability and personality of it's own Tour Leader. |
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