PENTINGNYA PELAYANAN TOUR LEADER DALAM KEGIATAN OPERASIONAL DI BIRO PERJALANAN WISATA �HERY TOUR�

• Main Authors: , FINA DWI INDRIANI, , Pitaya, S.E.T.,M.Sc
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2013
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/121353/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=61438
• Institution: Universitas Gadjah Mada

In doing tourist trips, one among components needed services and tourist facilities are Tour Leader. Various components in question must constitute a unity that should not be there that weakens one of them, because it would lead to the weakening of the implementation of onward travel arrangements. Especially the presence Tour Leader, he was involved in the tour to make the tourists feel satisfied with what they have paid for. One of them will gratify accommodation, transport and also include Tour Leader in service operations. In performing its duties the Tour Leader must be equipped with skills and personality that can support jobs and responsibilities as a Tour Leader. Not only was the lead traveler needs to serve as the basis for ethics or guidelines that must be adhered to in the charge. Final Project is about how important the influence of a Tour Leader service in assisting travelers when traveling. With the aim to measure the importance of these services in achieving the satisfaction of tourists and travelers know the extent of knowing the meaning of Tour Leader and its role. The research was conducted at the Bureau of Hery Tour and travel using the observation method of data collection, interviews, questionnaire administration, along with the literature data analysis. Tour Leader is not just accompany travelers should also be able to serve the needs of travelers there. Service is not just serve in during the tour, but the service here means that the Tour Leader must be able to adapt and be professional in order to create satisfied travelers have what they paid and got the memories after the tour program finishes. For travelers it is satisfied that the presence Tour Leader, Hery Tour tourist Travel agency always educate Tour leader, in order to compete and competent. Not only was the system and the work ethic of the Tour Leader is also noted for supporting tourist satisfaction is influenced by the ability and personality of it's own Tour Leader.