Analisis Sistem Antrian pada Industri Jasa Makanan dengan Pendekatan Simulasi (Studi Kasus di Kedai Jamoer)
Kedai Jamoer is one of the restaurant that serves many kinds of food and beverage based on mushroom. To make good impressed, Kedai Jamoer gives highly good service for its customers. As time goes by, the customers come more and more so this circumstance makes queueing. Causing of this problem is...
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Online Access: | https://repository.ugm.ac.id/121842/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=61940 |
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| Institution: | Universitas Gadjah Mada |
| Summary: | Kedai Jamoer is one of the restaurant that serves many kinds of food and
beverage based on mushroom. To make good impressed, Kedai Jamoer gives
highly good service for its customers. As time goes by, the customers come more
and more so this circumstance makes queueing. Causing of this problem is
increasing customers arrival without fast respon. Slow respon caused by minimum
facilities in kitchen room.
This research uses modelling approach and simulation technique. The aims
are learning about characteristics and behaviors of service system and how to cut
waiting time in Kedai Jamoer�s kitchen. In this research, ProModel is used to
arrange model and simulation and Paired t-test is used to validate of model. The
indicator that used is waiting time for getting services from kitchen servers.
The early result of fisrt model shows that there is long queueing in kitchen
room with duration time 10,18 minutes. To solve this problem, research has
arranged three alternative models that consist of increasing the speed of part of
serving process, increasing the speed of whole of serving process and moving a
waiter to help kitchen arrangement.
Based on the result of simulation models and calculation cost service, the
best alternative choosen is the third alternative with shortest duration of wating
time 1,06 minutes and the most reasonable cost service 40.720 rupiah per hour. |
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