IMPLEMENTASI PERAN GUEST RELATION OFFICER TERHADAP LOYALITAS TAMU VIP THE PHOENIX HOTEL YOGYAKARTA
Based Tourism in Indonesia is currently experiencing fairly rapid growth. It marked by its amends components that exists at deep industrial tourism which one of it is accommodate. The accomodation form that generally one of the most well known is hotel. This hotel upstairs split up some part( depart...
Saved in:
| Main Authors: | , |
|---|---|
| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
|
| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/121994/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=62093 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Institution: | Universitas Gadjah Mada |
| Summary: | Based
Tourism in Indonesia is currently experiencing fairly rapid growth. It
marked by its amends components that exists at deep industrial tourism which one
of it is accommodate. The accomodation form that generally one of the most well
known is hotel. This hotel upstairs split up some part( department ), for example:
Front Office, Housekeeping, Food & Beverage, Engineering, Accounting, Human
Resources, Sales & Marketing, Sport & Recreational, and Security. Front Office
constitute a part (department) ascendant the most in one hotel because first one
image will be found by guest of one hotel is pass through front office department.
One of part which on hands and gets essential role in front office department is
Guest Relation Officer.
on that, writer wants to know Guest Relation Officer�s role for VIP
guest loyalty on one of hotel at Yogyakarta which is The Phoenix Hotel
Yogyakarta. To the effect of inscriptive it is subject to be know how the role or
job desc of Guest Relation Officer and its influence to increase VIP guest loyalty
at that hotel. Writer utilizes to methodic research descriptive one that acquired
through various data collecting tech kinds as observation, interview, library
studies, documentation and field work practice. So with marks sense writer direct
research get analysis hits problem formula that becomes conclusion in about
problem on this research.
There is result even research of Final Task writing this writer knows how
role or job desc of Guest Relation Officer in give service to expect a guest well
VIP guest and also non VIP guest. This under consideration will also word
influence of Guest Relation Officer�s role for VIP guest loyalty at The Phoenix
Hotel Yogyakarta. |
|---|