PEMANFAATAN MEDIA SOSIAL DALAM PRAKTIK CUSTOMER CARE (Studi Kasus PT PLN (Persero) dalam Menangani Komplain dari Pelanggan Periode Januari � Maret 2013)
Social Media is used much lately, forcing the company to adapt to the needs of customers with a presence in the virtual world, including PT PLN (Persero). This government company which has monopoly control in electrical power distribution uses social media as a tool to provide the best service to it...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2013
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/124278/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=64398 |
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| Institution: | Universitas Gadjah Mada |
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