ANALISIS PENGARUH KUALITAS PELAYANAN PADA KEPUASAN DAN LOYALITAS PELANGGAN FLAURENT SALON AND SPA YOGYAKARTA

ANALISIS PENGARUH KUALITAS PELAYANAN PADA KEPUASAN DAN LOYALITAS PELANGGAN FLAURENT SALON AND SPA YOGYAKARTA

Quality and customer satisfaction play an important role for the existence of the company.This study aims to analyze the difference between customer expectations and perceptions of the performance of Flaurent Salon and Spa in each dimension, namely tangibles, reliability, responsiveness, assurance,...

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Bibliographic Details
Main Authors: , FLORENSIA KURNIA P, , Prof. Basu Swastha Dharmmesta., SE., MBA., Ph.D.
Format: Theses and Dissertations NonPeerReviewed
Published: [Yogyakarta] : Universitas Gadjah Mada 2014
Subjects:
ETD
Online Access:https://repository.ugm.ac.id/130300/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=70720
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Institution: Universitas Gadjah Mada

Internet

https://repository.ugm.ac.id/130300/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=70720

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