EVALUASI MUTU PELAYANAN DI TEMPAT PENERIMAAN PASIEN RAWAT JALAN RUMAH SAKIT UMUM DAERAH (RSUD) SLEMAN YOGYAKARTA

• Main Authors: , RIESKA PERMATASARI, , Dra. Rawi Miharti., MPH.
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2014
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/131675/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=72174
• Institution: Universitas Gadjah Mada

Background: Place patient admissions is the earliest place visited patients when they will be treated to a hospital and starting from this place a patient will assess the hospital have good quality or not. In place of receipt of outpatient there are several issus that, there is accumulation of patients, patient enrollment process that is inhibited, and patients wait longer to obtain services. Therefore researchers conducted a study, to know how to do problem solving in the outpatient reception that is in the hospital, the researchers conducted research related Evaluation of Quality of Care in Outpatient Admissions RSUDSleman Yogyakarta. Objective: Know the issues, find out the cause, determine alternative solutions and determine a plan of action conducted in the outpatient reception RSUDSleman Yogyakarta. Method: This type of research is descriptive with a qualitative approach with a cross-sectional study design. The subject of this study is officer medical record in place outpatient admissions. Data collection by using observations, interviews, and study documentation. Results: Problems in the outpatient reception is, queue number is less effective, computers are often error, and complaints related to the distribution of patient files. Analysis of the causes of the problems, caused by various factors including man, material, method, and machine. Identification solutions for the queue number is less effective, patients who receive care without first was patients taking queue number, computer error is often contact the IT, and complaints related to the distribution of patient files, officers immediately drove the patient medical record file. Action plans are being made to a number that is less effective, to make important policy queue number and add a queue number, computers are often error, making policy that personnel know how to operate a computer, and the patient complaints are related to the distribution file, officer immediately deliver patient file.