PENGARUH KEHANDALAN, INFORMASI TENTANG PRODUK DAN ASPEK KOMERSIAL PADA KEPUASAN PELANGGAN PT ATLAS COPCO INDONESIA

• Main Authors: , Yohanes Fisher Triyunanto Pramana, , Bapak Bayu Sutikno, S.E., M.S.M., Ph.D.
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2014
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/133580/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=74282
• Institution: Universitas Gadjah Mada

This study aimed to evaluate the effect of reliability, information about the the products, commercial aspect and customer satisfaction in industrial company. Automotive industry are growing and the competition is increasing and intelligent community in assessing the quality of the production makes...