Analisis kepuasan pelanggan dengan pendekatan fuzzy service quality dalam upaya peningkatan pelayanan

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Bibliographic Details
Main Authors: , MISNUN, , Dr. rer.nat. Dedi Rosadi, M.Sc
Format: Theses and Dissertations NonPeerReviewed
Published: [Yogyakarta] : Universitas Gadjah Mada 2009
Subjects:
ETD
Online Access:https://repository.ugm.ac.id/83051/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=43915
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Institution: Universitas Gadjah Mada