Analisis Manfaat Penggunaan Software Back Office System pada PT Pertamina Retail Ditinjau dari Kepuasan Pengguna Akhir (End User)
One of success indicators for an Information Technology (IT) project accomplishment is measured by an user`s satisfactory for its IT benefit. This research conducted analysis on end user`s satisfactory towards Back Office System (BOS) software which is implemented at Pertamina Retail,PT. The analysi...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/98229/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=53447 |
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| Institution: | Universitas Gadjah Mada |
| Summary: | One of success indicators for an Information Technology (IT) project
accomplishment is measured by an user`s satisfactory for its IT benefit. This research
conducted analysis on end user`s satisfactory towards Back Office System (BOS)
software which is implemented at Pertamina Retail,PT. The analysis shall be viewed
from end-user`s satisfactory standpoint of its condition from many factors, which are
content, accuracy, format, ease of use and timeliness. Compared to end user`s
expectation from each factors mention above, so that user`s agreeable rate could be
determined. The review on user`s satisfactory will also be carried out by respondent
conformity rate and importance performance analysis which are described with
Cartesian diagram.
Data are collected by sending questionnaire to all end-users with total amount
92 person. The analysis showed that generally end users are not agreeable with the
software performance. |
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