Analisis Manfaat Penggunaan Software Back Office System pada PT Pertamina Retail Ditinjau dari Kepuasan Pengguna Akhir (End User)

• Main Authors: , Idris Satria Budi, SST,Ak, , Prof. Dr. Zaki Baridwan, M.Sc.
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2012
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/98229/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=53447
• Institution: Universitas Gadjah Mada

One of success indicators for an Information Technology (IT) project accomplishment is measured by an user`s satisfactory for its IT benefit. This research conducted analysis on end user`s satisfactory towards Back Office System (BOS) software which is implemented at Pertamina Retail,PT. The analysis shall be viewed from end-user`s satisfactory standpoint of its condition from many factors, which are content, accuracy, format, ease of use and timeliness. Compared to end user`s expectation from each factors mention above, so that user`s agreeable rate could be determined. The review on user`s satisfactory will also be carried out by respondent conformity rate and importance performance analysis which are described with Cartesian diagram. Data are collected by sending questionnaire to all end-users with total amount 92 person. The analysis showed that generally end users are not agreeable with the software performance.