ANALISIS PENGARUH KARAKTERISTIK MAUQUF ALAIHI TERHADAP PELUNASAN QARDUL HASAN DAN ANALISIS KUALITAS PELAYANAN BWU-T DIY TERHADAP MASYARAKAT BINAANNYA (Studi Kasus Pada Program PROTAB di BWU-T MUI Provinsi DIY)

• Main Authors: , Mufti Afif, , Prof. Dr. Catur Sugiyanto
• Format: Theses and Dissertations NonPeerReviewed
• Published: [Yogyakarta] : Universitas Gadjah Mada 2012
• Subjects: ETD
• Online Access: https://repository.ugm.ac.id/99180/; http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=55318
• Institution: Universitas Gadjah Mada

This study aimed to investigate the effect of characteristic variables of the mauquf alaihi�s smoothness on repayment of PROTAB loan at Cash Waqf Board (BWUT) and to know the quality of BWU-T service to their members. The variables that suspected to affect the smoothness of repayment of PROTAB loan are the characteristics of mauquf alaihi which is based on the 3C (character,capasity and condition). while the variables of the quality of Waqf Board service are the model of service quality and customer satisfaction developed by Zeithaml, Parasuraman and Berry (1990) including variable configurations, reliability,responsiveness, assurance, empathy and guidance. The smoothness of repayment of loans and satisfaction of mauquf alaihi is the dependent variable. The study was conducted in 57 respondents, they are members of Yogyakarta society who received the guidance and capital assistance from the BWU-T. The selection of respondents carried out in non probability sampling. While the data processing performed by the method of logistic regression analysis for the smoothness repayment of the dependent variable, and the quality of service is using the scores and weights of respondents� assessment. Based on research, obtained results show that the variables that significantly affect the smoothness of repayment PROTAB is gender.While other variables, age, education, number of family dependents, and business experience has no significant effect on it. BWU-T service quality were rated as good by respondents, viewed from the level of concordance between expectations and performance that reached 88%, in other words that the BWU-T's performance is satisfying.