ANALISIS RENCANA PENERAPAN TOTAL QUALITY MANAGEMENT PADA HUMAN CAPITAL GROUP PT. BANK BRI SYARIAH
The purpose of this study was to determine whether if BRISyariah is implementing TQM in Human Capital BRIS can improve the quality of services to the employees as internal customers. The study was conducted by observing the services provides and conducted interviews with BRIS Management to know the...
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| Main Authors: | , |
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| Format: | Theses and Dissertations NonPeerReviewed |
| Published: |
[Yogyakarta] : Universitas Gadjah Mada
2012
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| Subjects: | |
| Online Access: | https://repository.ugm.ac.id/99741/ http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=55897 |
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| Institution: | Universitas Gadjah Mada |
| Summary: | The purpose of this study was to determine whether if BRISyariah is
implementing TQM in Human Capital BRIS can improve the quality of services to the
employees as internal customers. The study was conducted by observing the services
provides and conducted interviews with BRIS Management to know the strategy
adopted in order to provide quality services to employees. The study then compared with
the condition of other banks which have implemented TQM as a quality control system
on its Bank, so we can compare about the current conditions at BRIS and what if BRIS
have already implemented TQM.
The results of this research noted that the need for commitment from all levels
of employees, especially from top management in implementing TQM, which is
expected to give inputs to PT. Bank BRISyariah in providing quality services to
employees due to its function bridging needs of the Company. The results of this study
can be concluded that the HCPC Group should immediately formulate a strategy that is
used as the goal of the Group in providing services and improving the quality of services
that will ultimately improve the quality of human resources. |
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