PENGARUH KUALITAS PELAYANAN CALL CENTER TERHADAP LOYALITAS MEREK KARTU PRABAYAR PT XL AXIATA TBK

PENGARUH KUALITAS PELAYANAN CALL CENTER TERHADAP LOYALITAS MEREK KARTU PRABAYAR PT XL AXIATA TBK

This scientific writing entitled �Call Centre Service Influence towards Prepaid Card Brand Loyalty of PT. XL Axiata Tbk�. This research aimed to identify call centre service quality influence towards XL prepay card brand loyalty and to know call centre service quality influence towards XL custom...

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Bibliographic Details
Main Authors: , Silvia Citra Mandari, S.E, , Dr. Slamet Santosa Sarwono, MBA.
Format: Theses and Dissertations NonPeerReviewed
Published: [Yogyakarta] : Universitas Gadjah Mada 2012
Subjects:
ETD
Online Access:https://repository.ugm.ac.id/99774/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=55892
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Institution: Universitas Gadjah Mada

Internet

https://repository.ugm.ac.id/99774/
http://etd.ugm.ac.id/index.php?mod=penelitian_detail&sub=PenelitianDetail&act=view&typ=html&buku_id=55892

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