Sentiment Analysis on Users' Satisfaction for Mobile Banking Apps in Malaysia

• Main Authors: Misinem, ., Tri Basuki, Kurniawan, Mohd Zaki, Zakaria, Muhammad Aqil Azfar, Uzailee
• Format: Article
• Language: English
• Published: INTI International University 2022
• Subjects: QA75 Electronic computers. Computer science; QA76 Computer software
• Online Access: http://eprints.intimal.edu.my/1665/1/jods2022_11.pdf; http://eprints.intimal.edu.my/1665/; http://ipublishing.intimal.edu.my/jods.html
• Institution: INTI International University

A service offered by a bank or other financial institution that enables its users to execute financial transactions remotely using a mobile device, such as a smartphone or tablet, is known as mobile banking. The bank provides many mobile banking apps in Malaysia, such as CIMBClicks, Maybank2U, etc....