A review of benchmarking as a tool for continuous improvement
This paper presents a general review of benchmarking studies in the overall context. It begins with a description of the concepts relating to benchmarking, the history, the stages of development and definitions. It further discusses the concept of benchmarking relating to methodology, classificat...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Penerbit ukm
2005
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| Online Access: | http://journalarticle.ukm.my/1806/ http://www.ukm.my/~ppsmfst/jqma/index.html |
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| Institution: | Universiti Kebangsaan Malaysia |