Perceptions and practices of critical success factors in benchmarking implementation in Malaysian automotive manufacturing companies

• Main Authors: Baba Md Deros, Sha’ri Mohd Yusof, Azhari Md Salleh
• Format: Article
• Published: Penerbit ukm 2006
• Online Access: http://journalarticle.ukm.my/1820/; http://www.ukm.my/~ppsmfst/jqma/index.html
• Institution: Universiti Kebangsaan Malaysia

This paper presents the results from a survey conducted to measure the Malaysian automotive manufacturing companies’ top management perceptions of importance and practices of critical success factors (CSFs) with respect to benchmarking implementation. The main objective of this paper is to provid...