Customer Relation Management (CRM) system for Customer Service Management

• Main Author: Lian, Shunding
• Format: Final Year Project / Dissertation / Thesis
• Published: 2023
• Subjects: Q Science (General); T Technology (General)
• Online Access: http://eprints.utar.edu.my/5525/1/fyp_CS_2023_LS.pdf; http://eprints.utar.edu.my/5525/
• Institution: Universiti Tunku Abdul Rahman

This is a development-based project for a Customer Relationship Management (CRM) system for Customer Service Management. A CRM system is mainly used in businesses from small to large scale. A CRM system is a part of a module within the Enterprise Resources Planning (ERP) system, whereby it covers mu...