Correlational study of Malaysian hoteliers’ self-ratings of guest interaction skills and occupational self-efficacy before and after gamification experiences

• Main Authors: Abdulla, Nasiha, Abdul Latif @ Bapoo, Lilisuriani
• Format: Article
• Language: English
• Published: Tourism Educators Association of Malaysia 2022
• Subjects: PE English
• Online Access: http://irep.iium.edu.my/101486/7/101486_Correlational%20study%20of%20Malaysian%20hoteliers%E2%80%99%20self-ratings.pdf; http://irep.iium.edu.my/101486/; https://teamjournalht.files.wordpress.com/2022/11/a-correlational-study-of-malaysian-hoteliers-self-ratings-of-guest-interaction-skills-and-occupational-self-efficacy-before-and-after-gamification-experiences.pdf
• Institution: Universiti Islam Antarabangsa Malaysia

While low English proficiency has been reported as a problem among Malaysian hoteliers, perceptions of guest interaction ability and occupational self-efficacy and the relationship between the two have yet to be investigated. This study investigated Malaysian hoteliers’ perception of their guest int...