Multi-layered alert filtration and feedback cycle using Brahms model
Customer service improvement is directly related with organizational standards and productivity. Employees' activities have certain objectives to be followed but sometimes outcomes are different than expected. Human error while performing regular job activities cause sufficient losses and diffi...
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| Main Authors: | , , , |
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| Format: | Conference or Workshop Item |
| Language: | English English |
| Published: |
The Institute of Electrical and Electronics Engineers, Inc.
2016
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| Subjects: | |
| Online Access: | http://irep.iium.edu.my/51273/1/51273_Multi-layered.pdf http://irep.iium.edu.my/51273/4/51273_multi-layered_scopus.pdf http://irep.iium.edu.my/51273/ http://ieeexplore.ieee.org/xpl/articleDetails.jsp?arnumber=7478729&filter%3DAND%28p_IS_Number%3A7478698%29%26pageNumber%3D2 |
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| Institution: | Universiti Islam Antarabangsa Malaysia |
| Language: | English English |