Servant leadership attributes and employee performance among support staff in a Malaysian private university

• Main Authors: Chan, Tak Jie, Abd Rahim, Nur Amalia Rahwani, Wok, Saodah
• Format: Article
• Language: English
• Published: Management Academic Research Society 2021
• Subjects: H61.8 Communication of information
• Online Access: http://irep.iium.edu.my/88687/18/88687_Servant%20leadership%20attributes%20and%20employee%20performance%20among%20support%20staff.pdf; http://irep.iium.edu.my/88687/; https://hrmars.com/papers_submitted/8467/servant-leadership-attributes-and-employee-performance-among-support-staff-in-a-malaysian-private-university.pdf
• Institution: Universiti Islam Antarabangsa Malaysia

This study aims to examine the influence of servant leadership dimensions (Empowerment, Trust, Healing, Integrity, Service, and Communication) and employee performance among the support staff in one of the Malaysian private universities. The study utilized Leader-Member Exchange (LMX) Theory to guide the study. Purposive sampling was employed in this study, where a quantitative (survey) method used, in which questionnaires were distributed with only 51 valid responses received. The data were then analysed using Partial Least Squares Structural Equation Modelling through Smart-PLS 3.0. The results revealed that two (2) dimensions of servant leadership attributes (Communication and Empowerment) have a positive and significant relationship with employee performance; however, Healing found to have a negative but significant relationship with employee performance. In addition, Integrity, Service and Trust were found not significant to employee performance. Conclusion, implications, and suggestions for future study were also discussed.