Quality management initiatives in open and distance learning university
As an open and distance learning institution, the Open University Malaysia (OUM) needs to ensure that it offers quality services to its learners. A Quality Management System (QMS) was thus established by the Centre for Quality Management and Research & Innovation (CQMRI). The paper descri...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/399/1/quality_mgt_fatimah.pdf http://library.oum.edu.my/repository/399/ |
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| Institution: | Open University Malaysia |
| Summary: | As an open and distance learning institution, the Open University Malaysia (OUM) needs
to ensure that it offers quality services to its learners. A Quality Management System
(QMS) was thus established by the Centre for Quality Management and Research &
Innovation (CQMRI). The paper describes the initiatives taken to establish the QMS and
will detail the Internal Quality Audit process. In addition, it will describe the challenges
faced by OUM in managing the four ISO 9001:2000 certified units. IQA determines the
governance and control structure in a Quality Management System. The effectiveness of
the IQA processes and procedures will be shared. It was found that the introduction of the
internal quality audit programmes has increased the level of quality awareness amongst
the staff through the internal auditor as an agent. Interviews with the heads and
management representatives of the units were conducted to determine the challenges.
The findings are expected to be useful to other institutions who are implementing the
Quality Management System. (Authors' abstract) |
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