Quality management initiatives in open and distance learning university
As an open and distance learning institution, the Open University Malaysia (OUM) needs to ensure that it offers quality services to its learners. A Quality Management System (QMS) was thus established by the Centre for Quality Management and Research & Innovation (CQMRI). The paper descri...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Published: |
2008
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/399/1/quality_mgt_fatimah.pdf http://library.oum.edu.my/repository/399/ |
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| Institution: | Open University Malaysia |