Perceived justice in service Recovery and customer satisfaction: Evidence from the Malaysian Hotel Industry
The tense competition in service industry has driven companies to place extra attention towards service recovery to ensure continuous success. Due to the astonishing rate of the development of the hotel industry in Malaysia for the past decade, it has urged hotel providers to reconsider their busin...
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| Format: | Article |
| Language: | English |
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2015
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| Online Access: | http://eprints.sunway.edu.my/1809/1/Cheng%20Boon%20Liat%202015%20Perceived%20Justice%20in%20Service%20Recovery%20and%20Customer%20Satisfaction...%20Boon%20Liat%2C%20C.pdf http://eprints.sunway.edu.my/1809/ https://www.managementjournal.info/index.php/IJAME/issue/archive |
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| Institution: | Sunway University |
| Language: | English |