The influence of human resource management (HRM) practices on service-oriented organizational citizenship behaviours (OCB): an explanatory sequential study

• Main Author: Thanigaivel R, Krishnan *
• Format: Thesis
• Published: 2019
• Subjects: HF Commerce
• Online Access: http://eprints.sunway.edu.my/2370/
• Institution: Sunway University

Nowadays, the utilisation of human resource management (HRM) practices is widely believed to influence employee organisational citizenship behaviour (OCB). However, there is lack of understanding on the mechanisms that relate HRM practices and service-oriented OCB, which is referred to as the “black...