Service attributes, customer satisfaction and return usage: A case of Uber Malaysia / Muhamad Zulhelmi Abdullah ...[et al.]

• Main Authors: Abdullah Suhami, Muhamad Zulhelmi, Abdul Talib, Salim, Bachok, Sabaianah, Mohd Saleh, Maria
• Format: Article
• Language: English
• Published: Universiti Teknologi MARA Selangor 2018
• Subjects: Transportation (General works). Communication and traffic; Urban transportation
• Online Access: http://ir.uitm.edu.my/id/eprint/29261/1/AJ_MUHAMAD%20ZULHELMI%20ABDULLAH%20SUHAIMI%20JTHCA%20B%2018.pdf; http://ir.uitm.edu.my/id/eprint/29261/; https://www.jthca.org/
• Institution: Universiti Teknologi Mara

The transportation industry is one of the largest sectors in the global economy, and it changes in-tandem rapidly with the innovations of technology. Uber is one of the latest technology advancements in the transportation industry. The primary purpose of this study is to measure customer satisfactio...