A study on the performance measurement of the service employee in banking industries: securities services of Scope International (M) Sdn Bhd / Tengku Ahmad Faris Tengku Ismail

• Main Author: Tengku Ismail, Tengku Ahmad Faris
• Format: Student Project
• Language: English
• Published: 2010
• Subjects: Work. Performance; Personnel management. Employment management
• Online Access: http://ir.uitm.edu.my/id/eprint/31639/1/31639.pdf; http://ir.uitm.edu.my/id/eprint/31639/
• Institution: Universiti Teknologi Mara

The study highlights the measurement of employee’s performance in the banking sector such as Scope International (M) Sdn Bhd in ensuring the quality and efficiency of the employees in order to convince the customer about the capability of the bank to provide services as their promise. The scope of t...