Service quality in hospitality industry: a study of homestay in Melaka / Nor Shahrina Mohd Rafien, Zunaidah Ab Hasan and Azhana Othman
The development of homestay industry in Melaka as well as the others state in Malaysia is still new. A lot of promotion activities done by Ministry of Culture, Arts and Tourism to introduce this homestay programme to the inside and outside Malaysia. This study focused on the service quality in hospi...
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| Main Authors: | , , |
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| Format: | Research Reports |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/42649/1/42649.pdf http://ir.uitm.edu.my/id/eprint/42649/ |
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| Institution: | Universiti Teknologi Mara |
| Language: | English |