Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]

The purpose of this research is mainly intended to identify critical success factors of service quality in Higher Education Industry particularly in Technology College Sarawak. Firstly, this research specifically aims to determine critical success factors of service quality and the relative import...

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Main Authors:	Dol @ Don, Aida Junina, Rosana, Mazarina, Rakawi Sahari, Zainuri
Format:	Student Project
Language:	English
Published:	2013
Subjects:	LB Theory and practice of education Higher Education LG Individual institutions Malaysia
Online Access:	http://ir.uitm.edu.my/id/eprint/47184/1/47184.pdf http://ir.uitm.edu.my/id/eprint/47184/
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Institution:	Universiti Teknologi Mara
Language:	English

id	my.uitm.ir.47184
record_format	eprints
spelling	my.uitm.ir.471842021-06-10T05:23:47Z http://ir.uitm.edu.my/id/eprint/47184/ Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.] Dol @ Don, Aida Junina Rosana, Mazarina Rakawi Sahari, Zainuri LB Theory and practice of education Higher Education LG Individual institutions Malaysia The purpose of this research is mainly intended to identify critical success factors of service quality in Higher Education Industry particularly in Technology College Sarawak. Firstly, this research specifically aims to determine critical success factors of service quality and the relative importance, secondly, to assess the overall level of service quality and its relationship with customer's satisfaction and thirdly, to propose comprehensive action plan in improving service delivery. Currently, Technology College Sarawak has made concerted effort to enhance their service quality and organizational performance to meet the needs and wants of their customers. I 2013-07 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/47184/1/47184.pdf ID47184 Dol @ Don, Aida Junina and Rosana, Mazarina and Rakawi Sahari, Zainuri (2013) Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]. [Student Project] (Unpublished)
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	LB Theory and practice of education Higher Education LG Individual institutions Malaysia
spellingShingle	LB Theory and practice of education Higher Education LG Individual institutions Malaysia Dol @ Don, Aida Junina Rosana, Mazarina Rakawi Sahari, Zainuri Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]
description	The purpose of this research is mainly intended to identify critical success factors of service quality in Higher Education Industry particularly in Technology College Sarawak. Firstly, this research specifically aims to determine critical success factors of service quality and the relative importance, secondly, to assess the overall level of service quality and its relationship with customer's satisfaction and thirdly, to propose comprehensive action plan in improving service delivery. Currently, Technology College Sarawak has made concerted effort to enhance their service quality and organizational performance to meet the needs and wants of their customers. I
format	Student Project
author	Dol @ Don, Aida Junina Rosana, Mazarina Rakawi Sahari, Zainuri
author_facet	Dol @ Don, Aida Junina Rosana, Mazarina Rakawi Sahari, Zainuri
author_sort	Dol @ Don, Aida Junina
title	Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]
title_short	Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]
title_full	Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]
title_fullStr	Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]
title_full_unstemmed	Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]
title_sort	critical success factors of service quality in higher education: a case study of technology college sarawak (tcs) / aida junina dol @ don ... [et al.]
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/47184/1/47184.pdf http://ir.uitm.edu.my/id/eprint/47184/
_version_	1702172683506024448

Critical success factors of service quality in higher education: A case study of Technology College Sarawak (TCS) / Aida Junina Dol @ Don ... [et al.]

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