TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki

All organisation improvement programs have one thing in common; their success depends on the effectiveness of many collective efforts, rather than a single heroic effort. Total Quality Management (TQM) has long been implemented and the implementation has inspired the growth of public sector, balance...

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Main Authors: Abdullah, Hasni, Mohamed Isa, Zaeidah, Syed Marzuki, Sharifah Zannierah
Format: Conference or Workshop Item
Language:English
Published: 2007
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/49932/1/49932.PDF
https://ir.uitm.edu.my/id/eprint/49932/
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Institution: Universiti Teknologi Mara
Language: English
id my.uitm.ir.49932
record_format eprints
spelling my.uitm.ir.499322021-09-28T04:30:00Z https://ir.uitm.edu.my/id/eprint/49932/ TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki Abdullah, Hasni Mohamed Isa, Zaeidah Syed Marzuki, Sharifah Zannierah Organization Leadership. Transformational leadership Total quality management. Benchmarking All organisation improvement programs have one thing in common; their success depends on the effectiveness of many collective efforts, rather than a single heroic effort. Total Quality Management (TQM) has long been implemented and the implementation has inspired the growth of public sector, balanced and sustained the success of public sector throughout the years. This paper will examine three key success factors of TQM, namely the leadership characteristics, employee characteristics and organisational factors which will contribute to the excellence of UiTM Pahang. The study reveals that among the three factors, the role of managers or top leaders are pivotal to maintain a higher quality organization 2007 Conference or Workshop Item PeerReviewed text en https://ir.uitm.edu.my/id/eprint/49932/1/49932.PDF ID49932 Abdullah, Hasni and Mohamed Isa, Zaeidah and Syed Marzuki, Sharifah Zannierah (2007) TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki. In: PROSIDING KONAKA ‘07, 4 – 5 DISEMBER 2007, UiTM PAHANG.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Organization
Leadership. Transformational leadership
Total quality management. Benchmarking
spellingShingle Organization
Leadership. Transformational leadership
Total quality management. Benchmarking
Abdullah, Hasni
Mohamed Isa, Zaeidah
Syed Marzuki, Sharifah Zannierah
TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki
description All organisation improvement programs have one thing in common; their success depends on the effectiveness of many collective efforts, rather than a single heroic effort. Total Quality Management (TQM) has long been implemented and the implementation has inspired the growth of public sector, balanced and sustained the success of public sector throughout the years. This paper will examine three key success factors of TQM, namely the leadership characteristics, employee characteristics and organisational factors which will contribute to the excellence of UiTM Pahang. The study reveals that among the three factors, the role of managers or top leaders are pivotal to maintain a higher quality organization
format Conference or Workshop Item
author Abdullah, Hasni
Mohamed Isa, Zaeidah
Syed Marzuki, Sharifah Zannierah
author_facet Abdullah, Hasni
Mohamed Isa, Zaeidah
Syed Marzuki, Sharifah Zannierah
author_sort Abdullah, Hasni
title TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki
title_short TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki
title_full TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki
title_fullStr TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki
title_full_unstemmed TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki
title_sort tqm in public sector: key success factors / hasni abdullah, zaeidah mohamed isa and sharifah zannierah syed marzuki
publishDate 2007
url https://ir.uitm.edu.my/id/eprint/49932/1/49932.PDF
https://ir.uitm.edu.my/id/eprint/49932/
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