TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki

• Main Authors: Abdullah, Hasni, Mohamed Isa, Zaeidah, Syed Marzuki, Sharifah Zannierah
• Format: Conference or Workshop Item
• Language: English
• Published: 2007
• Subjects: Organization; Leadership. Transformational leadership; Total quality management. Benchmarking
• Online Access: https://ir.uitm.edu.my/id/eprint/49932/1/49932.PDF; https://ir.uitm.edu.my/id/eprint/49932/
• Institution: Universiti Teknologi Mara

All organisation improvement programs have one thing in common; their success depends on the effectiveness of many collective efforts, rather than a single heroic effort. Total Quality Management (TQM) has long been implemented and the implementation has inspired the growth of public sector, balance...