TQM in public sector: Key success factors / Hasni Abdullah, Zaeidah Mohamed Isa and Sharifah Zannierah Syed Marzuki
All organisation improvement programs have one thing in common; their success depends on the effectiveness of many collective efforts, rather than a single heroic effort. Total Quality Management (TQM) has long been implemented and the implementation has inspired the growth of public sector, balance...
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Main Authors: | , , |
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Format: | Conference or Workshop Item |
Language: | English |
Published: |
2007
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Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/49932/1/49932.PDF https://ir.uitm.edu.my/id/eprint/49932/ |
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Institution: | Universiti Teknologi Mara |
Language: | English |