High performance work system (HPWS), organisational justice, on-the-job embeddedness and turnover intention among employees at five-star hotels in Malaysia / Mohd Faeez Saiful Bakhtiar

• Main Author: Saiful Bakhtiar, Mohd Faeez
• Format: Thesis
• Language: English
• Published: 2021
• Subjects: Job satisfaction; Performance standards; Turnover of employees. Labor turnover
• Online Access: https://ir.uitm.edu.my/id/eprint/53691/1/53691.pdf; https://ir.uitm.edu.my/id/eprint/53691/
• Institution: Universiti Teknologi Mara

The hotel industry is largely reliant on the skills and efforts of operational employees. These employees are critical especially in high-end hotels as they are the key to delivering superior quality service experience to the guests. The significance of operational employees in high-end hotels, in a...