The relationship between conflict management style and job satisfaction among support staff at Majlis Perbandaran Padawan, Kuching, Sarawak / Tiffany Cheryl

• Main Author: Cheryl, Tiffany
• Format: Student Project
• Language: English
• Published: 2019
• Subjects: Job satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/58141/1/58141.pdf; https://ir.uitm.edu.my/id/eprint/58141/
• Institution: Universiti Teknologi Mara

Conflict might affect employee job performance where they might not perform well when doing their task. This was due to individual characteristic or behavior of the employees that sometimes were misunderstood. Poor job satisfaction however could lead to hostility, infighting, divisiveness and disintegration. The purpose of the study was to investigate the relationship between conflicts management style and job satisfaction among support staff at Majlis Perbandaran Padawan, Kuching, Sarawak. The instrument used for this study was questionnaires and convenience sampling technique to collect data. The respondents were the support staff at Majlis Perbandaran Padawan, Kuching, Sarawak and the sample size was 90 with a return rate of 100%. The framework used in this study was the five conflict management styles based on Thomas Kilmann Model (1976). These five items were included in the independent variables which were competing, accommodating, compromising, avoiding and collaborating. Based from the findings, the result showed that competing and collaborating had a positive, significant and strong relationship with job satisfaction among support staff at Majlis Perbandaran Padawan. Meanwhile, for accommodating and compromising there was a positive, significant and moderate relationship with job satisfaction. However, for avoiding there was a positive, significant and low relationship toward job satisfaction. Finally, future researcher was suggested to do more research about the conflict management style with job satisfaction since there were limited researches been done in Sarawak. This was because the researcher had constraints in terms of the policy of the organization which led to difficulty to apply it to another council office.