Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]

This study depicts a scenario of a local government entity implementing some management best practices (MBP) towards attaining the highest level of competitive advantage at par with similar world class entities locally and abroad. The prime objective of the study is to clearly visualize the process...

Full description

Saved in:
Bibliographic Details
Main Authors: Abdullah, Norlaila, Husin, Zuhariah, Abdul Rahman, Nurulhuda, Ahmad Azam, Faizah Azam
Format: Conference or Workshop Item
Language:English
Published: 2005
Subjects:
Online Access:https://ir.uitm.edu.my/id/eprint/58475/1/58475.PDF
https://ir.uitm.edu.my/id/eprint/58475/
Tags: Add Tag
No Tags, Be the first to tag this record!
Institution: Universiti Teknologi Mara
Language: English
id my.uitm.ir.58475
record_format eprints
spelling my.uitm.ir.584752022-06-10T03:10:43Z https://ir.uitm.edu.my/id/eprint/58475/ Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.] Abdullah, Norlaila Husin, Zuhariah Abdul Rahman, Nurulhuda Ahmad Azam, Faizah Azam Planning. Business planning. Strategic planning Malaysia Consumer satisfaction This study depicts a scenario of a local government entity implementing some management best practices (MBP) towards attaining the highest level of competitive advantage at par with similar world class entities locally and abroad. The prime objective of the study is to clearly visualize the process of adopting and implementing proven techniques working to the best advantage of the practice owner. Some of the proven benchmarking exercises highlighted include the interactive public complaints system, sanitary landfill system, public awareness and educational programs and activities management, system on information computer technology, customer satisfaction, usage of key performance indicators and work culture (shared values). Other emerging practices are cited relating to petty trader and parking management systems. Some members of the top management hierarchy have been interviewed to physically capture the strategic planning, implementation and adoption of some perceived MBP in addition to retrieval of records and documents furnished by the entity to substantiate prior years' achievements. 2005 Conference or Workshop Item PeerReviewed text en https://ir.uitm.edu.my/id/eprint/58475/1/58475.PDF Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]. (2005) In: Prosiding KONAKA Konferensi Akademik 2005, 13 -15 Disember 2005, UiTM PAHANG.
institution Universiti Teknologi Mara
building Tun Abdul Razak Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Mara
content_source UiTM Institutional Repository
url_provider http://ir.uitm.edu.my/
language English
topic Planning. Business planning. Strategic planning
Malaysia
Consumer satisfaction
spellingShingle Planning. Business planning. Strategic planning
Malaysia
Consumer satisfaction
Abdullah, Norlaila
Husin, Zuhariah
Abdul Rahman, Nurulhuda
Ahmad Azam, Faizah Azam
Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]
description This study depicts a scenario of a local government entity implementing some management best practices (MBP) towards attaining the highest level of competitive advantage at par with similar world class entities locally and abroad. The prime objective of the study is to clearly visualize the process of adopting and implementing proven techniques working to the best advantage of the practice owner. Some of the proven benchmarking exercises highlighted include the interactive public complaints system, sanitary landfill system, public awareness and educational programs and activities management, system on information computer technology, customer satisfaction, usage of key performance indicators and work culture (shared values). Other emerging practices are cited relating to petty trader and parking management systems. Some members of the top management hierarchy have been interviewed to physically capture the strategic planning, implementation and adoption of some perceived MBP in addition to retrieval of records and documents furnished by the entity to substantiate prior years' achievements.
format Conference or Workshop Item
author Abdullah, Norlaila
Husin, Zuhariah
Abdul Rahman, Nurulhuda
Ahmad Azam, Faizah Azam
author_facet Abdullah, Norlaila
Husin, Zuhariah
Abdul Rahman, Nurulhuda
Ahmad Azam, Faizah Azam
author_sort Abdullah, Norlaila
title Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]
title_short Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]
title_full Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]
title_fullStr Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]
title_full_unstemmed Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]
title_sort benchmarking at majlis perbandaran kuantan / norlaila abdullah…[et al.]
publishDate 2005
url https://ir.uitm.edu.my/id/eprint/58475/1/58475.PDF
https://ir.uitm.edu.my/id/eprint/58475/
_version_ 1735389629248438272