Benchmarking at Majlis Perbandaran Kuantan / Norlaila Abdullah…[et al.]

• Main Authors: Abdullah, Norlaila, Husin, Zuhariah, Abdul Rahman, Nurulhuda, Ahmad Azam, Faizah Azam
• Format: Conference or Workshop Item
• Language: English
• Published: 2005
• Subjects: Planning. Business planning. Strategic planning; Malaysia; Consumer satisfaction
• Online Access: https://ir.uitm.edu.my/id/eprint/58475/1/58475.PDF; https://ir.uitm.edu.my/id/eprint/58475/
• Institution: Universiti Teknologi Mara

This study depicts a scenario of a local government entity implementing some management best practices (MBP) towards attaining the highest level of competitive advantage at par with similar world class entities locally and abroad. The prime objective of the study is to clearly visualize the process...