Suzana’s Roti Canai / Norizzah Atirah Ahmad Syihabuddin

• Main Author: Ahmad Syihabuddin, Norizzah Atirah
• Format: Entrepreneurship Project
• Language: English
• Published: 2020
• Subjects: Business; Success in business; Food service; Restaurants, cafeterias, tearooms, etc.
• Online Access: https://ir.uitm.edu.my/id/eprint/59131/1/59131.pdf; https://ir.uitm.edu.my/id/eprint/59131/
• Institution: Universiti Teknologi Mara

The summary of this case study is that I can see the situation in real life where I see the problem of life that needs to be solved. The restaurant I have taken as my mentor is the roti canai of Suzana. They sell roti canai that they develop through their experience. Their shop is in Kg Bukit Besi and has been running for 46 years experiences that will keep moving forward. We also found a lot of challenges in the business process when studying for this mentor. There are major problems facing the restaurant, such as marketing practices, organizational activities,administrative activities and financial activities. The problem with marketing practices is that there is no marketing plan in the shop. The problem with the restaurant is the lack of workers.The restaurant has only two staff, the owner and the spreader, and if one of them is sick, there is a high risk to the company. Owing to the lack of computer use, their operation is sluggish since they prefer hand shaped dough. The shop does not maintain any record of the market for administration operations. Therefore they should hire other staff if they do not have jobs. Last but not least, the issue is that, in financial practices, they face the fact that they could not maintain the flow of capital. They need to make sure that their benefit is there's more to expenses.