The effectiveness of information technology infrastructure in the logistics services industry: an exploratory case study of Ipoh cargo terminal / Megat Nu'man Megat Harun and Muhammad Nasir Mokhtar

• Main Authors: Megat Harun, Megat Nu'man, Mokhtar, Muhammad Nasir
• Format: Student Project
• Language: English
• Published: 2007
• Online Access: https://ir.uitm.edu.my/id/eprint/72485/1/72485.pdf; https://ir.uitm.edu.my/id/eprint/72485/
• Institution: Universiti Teknologi Mara

The objectives of this study are to explore on how information technology (IT) has improved the organization's performance, customer loyalty and service efficiency, especially to Ipoh Cargo Terminal (ICT). The complexities of seaport activities and other support services means that ICT, as an i...