A paradigm for developing tqm-role stressors model and index

• Main Authors: Teh, P.L., Yong, C.C., Arumugam, V.
• Format: Conference or Workshop Item
• Language: English
• Published: 2009
• Subjects: TA Engineering (General). Civil engineering (General)
• Online Access: http://eprints.um.edu.my/11033/1/A_Paradigm_for_Developing_TQM-Role.pdf; http://eprints.um.edu.my/11033/
• Institution: Universiti Malaya

TQM practices have been increasingly implemented in both manufacturing and service organizations, yet research has neglected the study of role stressors induce from the implementation of TQM practices. Drawing from the extant TQM and role stressors literature, this paper examines the relationship be...