Sentiment analysis approach towards public opinion on sensitive issues via social media: A way of crisis management control
Online media is one of the tools of public opinion formation where social media users immediately express their thoughts and perception towards an issue. The process of public opinion formation is described from the start of one's perception, and it depends on the cultural background, past expe...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Primrose Hall Publishing Group
2020
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| Subjects: | |
| Online Access: | http://eprints.um.edu.my/24564/ https://www.ijicc.net/images/vol12/iss5/12523_Zanuddin_2020_E_R.pdf |
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| Institution: | Universiti Malaya |