Factors that influence customer satisfaction in 3-star hotels in kelantan

• Main Authors: Kasturi A/P Ragunathan, Lee Sook Yee, Melissa Anak Henry, Mohamad Asri Zulkifli Amin
• Format: Undergraduate Final Project Report
• Language: English
• Published: 2022
• Online Access: http://discol.umk.edu.my/id/eprint/14004/1/H4.pdf; http://discol.umk.edu.my/id/eprint/14004/
• Institution: Universiti Malaysia Kelantan

A large range of service-related industries recognise as the "hospitality industry" includes housing, food and beverage services, event organizing, theme parks, travel agencies, tourism, hotels, restaurants, and bars. In the context of hospitality terms, accommodation is a building or plac...