Factors affecting hotel visitors' usage of guest empowerment technology (GET)

• Main Authors: Lai, Hang Kwan, Siew, Jing Chia, Rickson Khor, Teck, Hou Wong, Yuan, Xu Lin, Chen, Xi Zhao
• Format: Book Chapter
• Language: English
• Published: IGI Global 2016
• Online Access: https://eprints.ums.edu.my/id/eprint/20134/1/Factors%20affecting%20hotel%20visitors.pdf; https://eprints.ums.edu.my/id/eprint/20134/; https://doi.org/10.4018/978-1-5225-0746-8.ch009
• Institution: Universiti Malaysia Sabah

The aim of this study is to determine the factors affecting the usage of Guest Empowerment Technologies (GET) in hotels among hotel visitors in Labuan, Malaysia. The research used multiple regression for data analysis across a sample of 225 respondents who stayed in hotel at least once in a year. Th...