Factors influencing user satisfaction on the e-filing tax return in Malaysia: a conceptual framework

• Main Authors: Nurjeehan Ayub, Fithriah Ab Rahim, Sharinah Puasa, Nur Farahah Mohd Pauzi
• Format: Article
• Language: English; English
• Published: Labuan Faculty of International Finance, Universiti Malaysia Sabah 2023
• Subjects: HJ2240-5908 Revenue. Taxation. Internal revenue; T58.6-58.62 Management information systems
• Online Access: https://eprints.ums.edu.my/id/eprint/41037/1/ABSTRACT.pdf; https://eprints.ums.edu.my/id/eprint/41037/2/FULL%20TEXT.pdf; https://eprints.ums.edu.my/id/eprint/41037/
• Institution: Universiti Malaysia Sabah

The Inland Revenue Board (IRB) started the e-government programme, which includes Electronic Tax Filing (ETF), at the beginning of 2006 to solve issues with the manual filing method. The government of Malaysia strives to ensure a transparent and accurate execution of the law, which encourages intent...