Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework

Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis.

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Main Authors:	Esam, M.A. Mustafa, Abdul Talib, Bon
Other Authors:	esam.badi@gmail.com
Format:	Working Paper
Language:	English
Published:	Malaysian Technical Universities Network (MTUN) 2013
Subjects:	Total Quality Management (TQM) s Service organization Relationship Innovation
Online Access:	http://dspace.unimap.edu.my/xmlui/handle/123456789/30699
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Institution:	Universiti Malaysia Perlis
Language:	English

id	my.unimap-30699
record_format	dspace
spelling	my.unimap-306992013-12-20T08:10:10Z Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework Esam, M.A. Mustafa Abdul Talib, Bon esam.badi@gmail.com talibon@gmail.com Total Quality Management (TQM) s Service organization Relationship Innovation Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis. Purpose of this paper is to review the literature on the relationship between total quality management TQM and innovation in services organization, and to develop a research conceptual framework on this relationship. The most recent studies investigated the TQM-innovation relationship and involved service industries in its scope have been reviewed. A discussion on the TQM practices in service organization is presented and conceptual framework and model are proposed. 2013-12-20T08:10:10Z 2013-12-20T08:10:10Z 2012-11-20 Working Paper p. 625-637 http://hdl.handle.net/123456789/30699 en Proceedings of the Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012; Malaysian Technical Universities Network (MTUN)
institution	Universiti Malaysia Perlis
building	UniMAP Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Malaysia Perlis
content_source	UniMAP Library Digital Repository
url_provider	http://dspace.unimap.edu.my/
language	English
topic	Total Quality Management (TQM) s Service organization Relationship Innovation
spellingShingle	Total Quality Management (TQM) s Service organization Relationship Innovation Esam, M.A. Mustafa Abdul Talib, Bon Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework
description	Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis.
author2	esam.badi@gmail.com
author_facet	esam.badi@gmail.com Esam, M.A. Mustafa Abdul Talib, Bon
format	Working Paper
author	Esam, M.A. Mustafa Abdul Talib, Bon
author_sort	Esam, M.A. Mustafa
title	Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework
title_short	Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework
title_full	Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework
title_fullStr	Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework
title_full_unstemmed	Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework
title_sort	impact of total quality management on innovation in service organizations: literature review and new conceptual framework
publisher	Malaysian Technical Universities Network (MTUN)
publishDate	2013
url	http://dspace.unimap.edu.my/xmlui/handle/123456789/30699
_version_	1643795565890240512

Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework

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