Impact of Total Quality Management on innovation in service organizations: Literature review and new conceptual framework

• Main Authors: Esam, M.A. Mustafa, Abdul Talib, Bon
• Other Authors: [e-mail]
• Format: Working Paper
• Language: English
• Published: Malaysian Technical Universities Network (MTUN) 2013
• Subjects: Total Quality Management (TQM) s; Service organization; Relationship; Innovation
• Online Access: http://dspace.unimap.edu.my/xmlui/handle/123456789/30699
• Institution: Universiti Malaysia Perlis

Malaysian Technical Universities Conference on Engineering and Technology (MUCET) 2012 organised by technical universities under the Malaysian Technical Universities Network (MTUN), 20th - 21st November 2012 at Hotel Seri Malaysia, Kangar, Perlis.