A consumer perspective of service quality in the airline industry

• Main Authors: Muhammad Muazzem, Hossain, Ouedraogo, Noufou, Rezania, Davar
• Other Authors: [e-mail]
• Format: Article
• Language: English
• Published: School of Business Innovation and Technopreneurship, Universiti Malaysia Perlis (UniMAP) 2015
• Subjects: Service quality; Airline quality; Latent semantic analysis; Free text analysis; Airline industry
• Online Access: http://dspace.unimap.edu.my:80/xmlui/handle/123456789/38589
• Institution: Universiti Malaysia Perlis

Link to publisher's homepage at http://ijbt.unimap.edu.my/