Assessing the user experience of airlines websites in Malaysia based on customer centered design

• Main Authors: Syahrul Nizam, Junaini, Yee, Andy Wee
• Format: Conference or Workshop Item
• Language: English
• Published: Universiti Malaysia Sarawak, (UNIMAS) 2005
• Subjects: T Technology (General)
• Online Access: http://ir.unimas.my/id/eprint/1193/1/66_iiwas2005%2B-%2Biris.pdf; http://ir.unimas.my/id/eprint/1193/
• Institution: Universiti Malaysia Sarawak

The explosion of the World Wide Web has significantly transformed the airline industry. Hence the online ticketing has become a famous and convenient way. As a result, the demand towards this system has tremendously increased. This system supports to reduce the service cost hence presents the possib...